 COMPANY ADDRESS Japan Incense 2370 Market Street #321 San Francisco, CA 94114 More company information is available by clicking here. Contact/Support Phone Hours of Operation: 11 AM - 7 PM Pacific Time, Tuesday through Sunday, closed Monday. New Phone Numbers (as of 10 December 2008)! Phone: (415) 931-7002 Fax: (415) 931-4002 We are an on-line internet reseller and also have a physical store (Kohshi) in San Francisco (see the home page for more details). Come by and look at our newest lines of incense and gift items. We believe we carry one of the largest collections of Japanese Incense in North America. About our Logo The symbol stylizes the red Japanese sun with the whisps of smoke from burning incense. We hope you like it. japanincense@yahoo.com     WHERE: Japan Incense ships to all 50 US states, as well as APO and FPO addresses. We also ship to US Territories and Possessions that are served by the US Postal Service including AS, CZ, GU, MP, PR, and VI. As of 1 May 2010, we now also ship to our nice Canadian neighbors. Note to overseas shoppers: You may order from outside the USA and Canada, so long as the SHIP TO address is within USA or Canada. The shopping cart should support your non-USA/Canada credit card address. If you experience problems, please contact us at support@japanincense.com. HOW: ORDERS OVER $75: For any order with merchandise that totals US$75 or more, Japan Incense will ship your products FREE by US Mail.
ORDERS LESS THAN $75: If your order is under $75 (merchandise total), we will normally ship to USA addresses via United States Postal Service (USPS) First Class Mail for lightweight shipments, or USPS Priority Mail for larger shipments as appropriate (except Canada, which will be via First Class International Mail only). Japan Incense will charge a flat rate of $6.50 for these USPS shipments within the United States, Canada, and to APO/FPO addresses. The correct shipping charges will be displayed prior to placing your order. Again, shipments to Canada are by First Class International Mail only (UPS Ground is not an option for Canadian destinations). SHIPPING VIA UPS: If you prefer to use United Parcel Service (UPS), please select the following option (this is not a free shipment):
WHEN: If we receive your order before 4:00 PM Pacific time, Japan Incense will normally ship the following business day. Business days are Monday through Friday, excluding major holidays. Orders received after 4:00 PM may be delayed an additional business day. ORDER CONFIRMATION AND TRACKING: Once you place your order, an email will be sent to the email address you provided, confirming your order. Once the order is actually shipped, another email is sent with the shipping and tracking information. You may track your Priority Mail shipment at: USPS Track & Confirm You may track your UPS shipment at: UPS Package Tracking Shipping times may be found here.  Japan Incense is located in San Francisco, CA. Therefore, any shipments mailed to San Francisco (or within San Francisco County) will be taxed at an 9.5% rate on the value of the order and gift wrapping (but not shipping). Shipments mailed to a California address outside of San Francisco County will be taxed at a 8.25% rate. Shipments outside of California will not be taxed.  Our policy for refunds: The customer must first contact JapanIncense to explain the problem. If JapanIncense determines the customer is due a refund, and the product must be returned to us, JapanIncense will then issue you a Return Merchandise Authorization (RMA) number. This RMA number must be clearly written on the outside of the returned shipping container. No returns will be accepted without first obtaining an RMA. Refunds are credited back to your credit card within 3 days after we recieve the returned item(s), and determine that the item(s) is/are in original condition. Refunds are only for the sold price of the product(s). If you did not receive your product within a week of our shipping notification email, or the product you received was not what you ordered, please contact us at orders@japanincense.com. JapanIncense will make every effort to immediately send you the correct product.  If you experience other difficulties with your order or have questions about our shipping please contact us at orders@japanincense.com |
